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Política de reembolso
RETURN & REFUND POLICY
At ARTFULDESIGN, we want you to feel confident with every purchase. If something is not right, we are here to help.
🔁 Return Window
You have 30 days from the date of delivery to request a return.
📦 Return Eligibility
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- All original tags and packaging must be included
- Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
📩 How to Request a Return
To start a return, please contact us at:
Include:
- Your order number
- The item you wish to return
- Reason for the return
Once your request is reviewed and approved, we will provide return instructions.
🚚 Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
We recommend using a tracked shipping method, as we are not responsible for lost return packages.
⚠️ Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery at:
We will resolve the issue by offering a replacement or refund at no additional cost.
❌ Non-Returnable Items
The following items cannot be returned:
- Items that have been worn or used
- Items without original packaging or tags
- Gift cards
- Personalized or custom-made items
💳 Refunds
Once your return is received and inspected, we will notify you of the status.
If approved:
- Refunds are issued to your original payment method
- Processing time is 5 to 10 business days
Please note that your bank or payment provider may take additional time to complete the refund.
⏱ Delayed or Missing Refunds
If you have not received your refund after 15 business days, please contact us at:
🇪🇺 European Union Customers
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with applicable consumer protection laws.
📬 Need Help
If you have any questions about returns or refunds, feel free to contact us.
We are here to make sure your experience is smooth and fair.
