Widerrufsrecht

Return & Refund Policy

Last Updated: JUNE 2026

At ARTFULDESIGN, we want you to shop with confidence. If your purchase does not meet your expectations, we're here to help with a fair and transparent return and refund process.

Please review the policy below before requesting a return or refund.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must meet the conditions outlined in this policy.

Return Eligibility

To qualify for a return, the item must:

Be unused and unworn
Be in its original condition
Include all original tags and packaging where applicable
Be accompanied by proof of purchase or order confirmation

Returns that do not meet these conditions may not be eligible for a refund.

How to Request a Return

Before returning any item, please contact our Customer Support team for return authorization.

Please include:

Your Order Number
The email address used for the purchase
The item(s) you wish to return
A brief description of the reason for your request
Photos, where applicable (for damaged, defective, or incorrect items)

Email: support@artfuldesign-de.com

Our team will review your request and provide the appropriate return instructions.

Return Shipping

For returns due to:

Change of mind
Incorrect size selection
Customer preference

the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless required by applicable law.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost during transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

After reviewing your request, we will provide an appropriate resolution, which may include:

A full refund
A replacement item
Another suitable solution at our discretion

There will be no additional cost to you for approved claims.

Lost Packages

If your tracking information indicates that your package has been lost during transit, please contact our support team.

After verification with the shipping carrier, we will provide an appropriate resolution, which may include a replacement or a full refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Worn or used items
Items missing original tags or packaging
Personalized or custom-made products
Gift cards
Items marked as final sale, where permitted by law

Refund Process

Once your returned item or approved claim has been received and reviewed, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to be processed. Depending on your financial institution, additional processing time may apply.

Order Cancellation

Orders may be cancelled before they have entered the shipping process.

Once an order has been processed or shipped, it can no longer be cancelled and will instead be subject to this Return & Refund Policy.

If you wish to cancel an order, please contact us as soon as possible.

European Union Consumer Rights

If applicable under European consumer protection laws, customers within the European Union may have the right to withdraw from a purchase within 14 days of delivery, subject to statutory exceptions for certain products.

Nothing in this policy limits any mandatory rights provided under applicable consumer protection legislation.

Contact Us

If you have any questions regarding returns or refunds, our Customer Support team is happy to assist you.

ARTFULDESIGN

Lübecker Straße 9

17389 Anklam

Germany