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1. General Information
These Terms and Conditions (T&Cs) apply to all contracts between Artful-Design, located at Lübecker Straße 9, 17389 Anklam, Mecklenburg-Vorpommern, Germany, and the customer. By using this website and making a purchase, you accept and agree to these terms.
2. Conclusion of Contract
The presentation of products on our website constitutes an invitation to treat and not an offer. After placing your order, you will receive an order confirmation. A contract is concluded once we send you a shipping confirmation or deliver the goods.
3. Prices and Payment
All prices are final and include VAT (if applicable). Additional shipping costs may apply and will be displayed before finalizing the purchase. We accept payment via credit card, PayPal, etc. Payment is due immediately upon placing the order unless otherwise agreed.
4. Delivery
Delivery will be made to the address provided by the customer at the time of order. We aim to dispatch orders within 3-5 working days. Delivery times may vary depending on your location. Shipping costs are calculated during checkout and are based on the delivery destination.
5. Right of Withdrawal (Right to Cancel)
As a consumer, you have the right to cancel your order within 14 days without providing any reason. The withdrawal period starts from the day you (or a third party) receives the goods. To exercise your right of withdrawal, you must notify us by email at artfuldesign123@gmail.com. More details on returns can be found on our returns page.
6. Returns and Refunds
Returned items must be in their original condition, unworn, and with all tags attached. Once we receive the returned goods, we will process your refund within 7 days, using the same payment method you used for the original purchase. Shipping costs for returns may be borne by the customer unless the goods were faulty or damaged.
7. Warranty
We provide a statutory warranty on all items. If your purchase has defects, please contact us immediately, and we will arrange for a replacement or refund as applicable under consumer protection laws.
8. Data Protection
We respect your privacy and are committed to protecting your personal data. For more information on how we collect, process, and store your data, please refer to our Privacy Policy.
9. Liability
We are only liable for damages caused by gross negligence or intentional misconduct. We are not liable for indirect, incidental, or consequential damages.
10. Intellectual Property
All content on our website, including logos, images, and text, is protected by copyright law and may not be reproduced, distributed, or otherwise used without our express permission.
11. Final Provisions
The laws of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If any part of these Terms and Conditions is found to be invalid, the remaining provisions will remain in full force.
12. Contact Information
For any questions, concerns, or to exercise your rights under these Terms and Conditions, please contact us at:
Business Name: Artful-Design
Address: Lübecker Straße 9, 17389 Anklam, Mecklenburg-Vorpommern, Germany
Email: artfuldesign123@gmail.com
HOW TO ORDER?
How do I place an order?
Simply browse through our collections, select the item you like, choose your size, and click “Add to Cart.” Once you’re ready, head to checkout and follow the steps to complete your order.
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we may be able to help. Reach out to us as soon as possible, and we’ll do our best to assist you.
Do I need an account to place an order?
No, you don’t need an account. You can check out as a guest. However, creating an account makes it easier to track your orders and manage your details.
Shipping & Returns
How long does delivery take?
Delivery usually takes between 3–7 business days depending on your location. You’ll receive tracking details once your order has been shipped.
Can I track my order?
Yes, once your order is shipped, you’ll get a tracking link so you can follow it every step of the way.
Do you offer free shipping?
We occasionally offer free shipping on selected orders or promotions. Any available offers will be shown clearly at checkout.
How long will it take until I receive my order?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Can I return or exchange an item?
Yes, we accept returns and exchanges within a set period, as long as the item is unworn and in its original condition.
PRODUCT & SIZING
Are your clothes true to size?
Yes, our pieces are designed to fit true to size with a comfortable, clean fit and not too tight and not too loose.
How do I choose the right size?
We recommend checking the size guide available on each product page. If you’re between sizes, go for the one you feel most comfortable in.
What materials are your clothes made from?
We use carefully selected fabrics that balance comfort, durability, and style. You’ll find specific material details on each product page.
PAYMENT
What payment methods do you accept?
We accept secure online payments through trusted payment providers. Available options will be displayed at checkout.
Is my payment information secure?
Yes, absolutely. Your payment details are protected through secure encryption systems to ensure a safe checkout experience.
Will I receive a confirmation after payment?
Yes, once your order is successfully placed, you’ll receive a confirmation email with your order details.