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24/7 Customer Support
We're here to help you anytime, day or night
Quality Guarantee
Premium products with 100% satisfaction guarantee
Free Shipping Over €150
Enjoy free delivery on all orders above €150
Secure Payment
Your transactions are safe and encrypted
At Artfuldesign.de, we prioritize providing our customers with a seamless shopping experience. Below are essential details regarding our business operations, contact information, and policies.
Contact Information
If you have inquiries about your order, our products, shipping, or any other concerns, please reach out to us using the following contact details:
- Telephone: 0174 8561710
- Email: Artfuldesign123@gmail.com
- Address: Lübecker Straße 9, 17389 Anklam, Deutschland
Business Information
Name: Kevin Haack
Address: Lübecker Straße 9, 17389 Anklam, Deutschland
Support Hours
Our support team is available to assist you during business hours, which are Monday to Friday, from 9:00 AM to 5:00 PM (CET). We typically respond to inquiries within 24–48 business hours.
Refund Policy
Customers have a period of 30 days from the date of receiving their order to request a return. To be eligible for a return, items must be in the same condition as received, unworn or unused, with original tags and packaging. A receipt or proof of purchase is also required.
Shipping Policy
We offer worldwide shipping to most countries. Shipping fees vary based on location, with a flat rate of €4.99 for Germany. Free shipping is available on orders over €250.00 within Germany.
Processing time for orders is typically 1–3 business days, with estimated delivery times ranging from 7–15 business days for Germany and Europe, and 10–20 business days for worldwide shipping.
Customs and Import Duties
International orders may incur import taxes, customs duties, and fees upon arrival in the destination country. These charges are the responsibility of the buyer.
For any further assistance or questions, please do not hesitate to contact us at kevinhaack80@gmail.com
SOME frequently asked questions
HOW TO ORDER?
Simple steps to place your order and get started with ease.
How do I place an order?
Simply browse through our collections, select the item you like, choose your size, and click “Add to Cart.” Once you’re ready, head to checkout and follow the steps to complete your order.
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we may be able to help. Reach out to us as soon as possible, and we’ll do our best to assist you.
Do I need an account to place an order?
No, you don’t need an account. You can check out as a guest. However, creating an account makes it easier to track your orders and manage your details.
Shipping & Returns
Clear information on delivery times, tracking, returns, and exchanges.
How long does delivery take?
Delivery usually takes between 3–7 business days depending on your location. You’ll receive tracking details once your order has been shipped.
Can I track my order?
Yes, once your order is shipped, you’ll get a tracking link so you can follow it every step of the way.
Do you offer free shipping?
We occasionally offer free shipping on selected orders or promotions. Any available offers will be shown clearly at checkout.
How long will it take until I receive my order?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Can I return or exchange an item?
Yes, we accept returns and exchanges within a set period, as long as the item is unworn and in its original condition.
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PRODUCT & SIZING
Everything you need to know about fit, sizing, and product details before you buy.
Are your clothes true to size?
Yes, our pieces are designed to fit true to size with a comfortable, clean fit and not too tight and not too loose.
How do I choose the right size?
We recommend checking the size guide available on each product page. If you’re between sizes, go for the one you feel most comfortable in.
What materials are your clothes made from?
We use carefully selected fabrics that balance comfort, durability, and style. You’ll find specific material details on each product page.
PAYMENT
Secure payment options and what to expect after checkout.
What payment methods do you accept?
We accept secure online payments through trusted payment providers. Available options will be displayed at checkout.
Is my payment information secure?
Yes, absolutely. Your payment details are protected through secure encryption systems to ensure a safe checkout experience.
Will I receive a confirmation after payment?
Yes, once your order is successfully placed, you’ll receive a confirmation email with your order details.
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Can't find the question you are looking for?
Don't hesitate to contact us, we're here to help!
